Mac Purchase

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When it comes to purchasing a new iPhone, there’s no better place to buy than Apple. For all your questions about carrier support, payment options, and getting your new iPhone set up, we have all the answers you need.

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We’ll make sure it works with your carrier.

For sure. We can easily activate your new iPhone so you can keep your same number and rate plan, saving you a trip to the carrier’s store. A Specialist can even help you get connected via phone or chat. Show more Show less
Every iPhone you buy from us online or in an Apple Store is unlocked, with the exception of a few carrier financing options. With an unlocked iPhone, you’re free to go with the carrier of your choice. Show more Show less
You can easily stick with the carrier plan you have. If you’re looking to switch, stop by your nearest Apple Store or call 1-800-MY-APPLE. We can talk about what’s best for you. Show more Show less
Not necessarily. While many carriers have special offers for buying an iPhone, most of those promotions are also available in an Apple Store. Come in or call a Specialist and let us know what you’re looking for. There’s a good chance we can find an option that works for you. Show more Show less

Let’s talk payment options.

Explore the world of Mac. Check out MacBook Pro, iMac Pro, MacBook Air, iMac and more. Visit the Apple site to learn, buy and get support.

ITunes Store - Apple Inc. Users can purchase non‑consumable, premium features within an app. Non‑consumables are purchased once and do not expire, such as additional filters in a photo app. Apple can host content associated with your non‑consumable in‑app purchases. Auto‑Renewable Subscriptions. VMware Fusion: Powerfully Simple Virtual Machines for Mac. VMware Fusion gives Mac users the power to run Windows on Mac along with hundreds of other operating systems side by side with Mac applications, without rebooting. Fusion is simple enough for home users and powerful enough for IT professionals, developers and businesses.

Definitely. You’ll get 3%* Daily Cash back on the purchase of your new iPhone and any accessories when you buy from Apple. Or if you’d rather pay for your iPhone monthly, just buy with Apple Card Monthly Installments and get interest-free payments and 3% Daily Cash, all up front.¹ Show more Show less
You can get the newest iPhone for an unbelievable price when you buy from Apple and activate with AT&T, T‑Mobile/Sprint, or Verizon. Pay as low as $0/mo. over 30 mo. after trade‑in and AT&T bill credits,² or pay as low as $11.95/mo. over 24 mo. after trade‑in and Verizon bill credits.³ Or get an additional $150 of trade‑in credit with T‑Mobile/Sprint.⁴ Show more Show less
Absolutely. We offer competitive trade‑in values that you can use to lower the cost of your new iPhone, or get back on a gift card.⁵ If your trade‑in doesn’t have any monetary value, we can recycle it for free. And if you have any old devices lying around, you can trade those in, too. Show more Show less
We have an option for that. With the iPhone Upgrade Program, you can get the latest iPhone every year with AppleCare+ coverage included.⁶ Interested? Just chat, call, or visit an Apple Store to learn more from a Specialist. Show more Show less

We’ll help get your new iPhone set up quickly.

You bet. Whether you buy online or in an Apple Store, it’s quick and easy to get your new iPhone set up the way you like. Whether you visit us in‑store or book an Online Personal Session, we’ll help you transfer your data, contacts, and photos, show you how to set up privacy and security features like Face ID or Touch ID, and more. Show more Show less
Is it hard to move everything over to my new iPhone?
Not at all. If you back up your data on your current iPhone to your computer or iCloud before you come in or before your Online Personal Session, we can move everything over in a snap. If you’re not able to back up beforehand, we can move all your data over using Quick Start when we set up your new iPhone. Show more Show less
Totally. We take privacy very seriously at Apple. What’s on your iPhone is your business. Getting your new device set up the way you like it is ours. If you trade in with us online, we’ll show you how to erase all the data from your iPhone before you send it in. And if you trade in at an Apple Store, we’ll erase all the data right then and there. Show more Show less
Your new iPhone comes with one year of hardware repair coverage and 90 days of tech support. With AppleCare+, you can extend that coverage and get up to two incidents of accidental damage coverage every 24 months. Or you can upgrade to AppleCare+ with Theft and Loss for an additional cost.⁷ Show more Show less

Which iPhone is right for you?

iPhone 12 Pro

Mac Purchase Options

Starting at $999

6.1” or 6.7”
Super Retina XDR display⁸
5G cellular⁹
A14 Bionic chip
Pro camera system
(Ultra Wide, Wide, Telephoto)
LiDAR Scanner for Night mode Portraits and next‑level AR
Compatible with
MagSafe accessories

iPhone 12

Starting at $699¹⁰

5.4” or 6.1”
Super Retina XDR display⁸
5G cellular⁹
A14 Bionic chip
Advanced dual‑camera system
(Ultra Wide, Wide)
—
Compatible with
MagSafe accessories

iPhone 11

Starting at $599

6.1”
Liquid Retina HD display⁸
4G LTE cellular⁹
A13 Bionic chip
Dual-camera system
(Ultra Wide, Wide)
—
—

Starting at $399

4.7”
Retina HD display
4G LTE cellular⁹
A13 Bionic chip
Single-camera system
(Wide)
—
—

Need some help? Chat now, call 1-800-MY-APPLE, or find a store.

Discover even more when you’re ready.

After your new iPhone is set up just the way you like it, ask about our free Today at Apple sessions. Learn essential photo skills. Bring your videos to life in all-new ways. Or see how easy it is to create music.

How to request a refund

Go to reportaproblem.apple.com.
Sign in with your Apple ID and password.
If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it.
Follow the instructions on the page to choose the reason why you want a refund and submit your request.

If you can't request a refund on reportaproblem.apple.com

If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

Get more information about refunds

See how long refunds take.

Apple Mac Purchase

For more information about refund requests or for other refunds that you can’t request on reportaproblem.apple.com, contact Apple Support.

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Problem with a subscription?

Purchase Macos

You can request a refund. You can also cancel the subscription.

Mac Purchase Advice

If you or a family member bought an item by accident

If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely. Set up Screen Time.

Refund eligibility might vary by country or region. See the Apple Media Services Terms and Conditions for details. In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.

Best Buy Apple Store

Store availability and features might vary by country or region. Learn what's available in your country or region.